PROTECTING BRENDA FROM FRAUD
Brenda,* 82 years old, suffers from a form of dementia. She received repeated calls from telephone scammers claiming she had won a sweepstakes. The scammers convinced Brenda to call them back in order to collect her “winnings.” The return telephone calls, to Jamaica and Canada, resulted in long distance charges of over $1,400 in one month. Brenda, unable to pay her bill, faced losing her telephone service. Not knowing where to turn, she reached out to legal aid for help. Legal aid, in coordination with the local prosecutor’s office, contacted the telephone carrier on Brenda’s behalf. The carrier agreed to waive the long distance charges and also assisted Brenda in placing an international call block on her telephone. Brenda was able to maintain her telephone service and is now protected from the threat of fraudulent international calls.
*Name and photo have been changed to protect client privacy.